Privacy Policy

Your Privacy Matters to Us

Gladstone Exterior Cleaning (“we”, “us”, or “our”) manages and operates this website (“Site”). We are committed to respecting and safeguarding the privacy of each visitor (“you”, “your”). This Privacy Policy, alongside our Terms of Use and Cookie Policy, outlines how we collect, use, and manage your personal information.

By accessing and using our Site, you accept this Privacy Policy. If you disagree with any part of it, please refrain from using our Site.

Information You Provide to Us

You may choose to share personal details with us by completing the “Contact Us” form available on our Site. This form typically asks for your name, email address, phone number, nature of your inquiry, and any additional details you wish to include.

We may use the information you provide for the following purposes:

• To respond to your inquiries and share details about our business and services
• For our own internal records and auditing purposes

Your information will be stored securely on our servers and may be deleted after we process your request, at our discretion.

You confirm that any information you provide is accurate, current, and complete. If there are changes or inaccuracies, please contact us promptly using the details listed below.

Data We Automatically Collect

When you visit our Site, certain technical information may be collected automatically, such as:

• Your IP address
• Browser type, version, and settings
• Time zone and plug-in details
• Operating system and platform
• Your browsing behavior, including page visit duration, clickstream data, and error reports

This data may be used for the following:

• Managing and improving the performance of our Site
• Ensuring content is delivered effectively
• Protecting the security of our Site
• Internal documentation and auditing

We may also share such data with trusted third parties involved in the operation, analysis, and improvement of our Site, such as:

• Website development and maintenance partners
• Analytics and search engine services (e.g., Google)

Use of Cookies

Our Site uses cookies to distinguish you from other visitors. For further details on the cookies we use and how they function, please refer to our Cookie Policy.

Cookie Consent Management

To ensure lawful use and documentation of cookies, we use a consent management tool provided by CookieFirst (Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, The Netherlands; https://cookiefirst.com).

Upon visiting our Site, a connection is made with CookieFirst’s server to gather valid consent for storing and using cookies. CookieFirst sets a cookie in your browser to apply your preferences and keep a record of your consent. Data collected in this process is retained for the required duration or until you request its deletion, unless specific legal obligations apply.

This is done in accordance with Article 6(1)(c) of the General Data Protection Regulation (GDPR), which mandates consent collection for cookie use.

Agreement with CookieFirst

We have entered into a data processing agreement with CookieFirst to ensure that any personal data gathered through the consent platform is handled exclusively according to our instructions and the GDPR.

Server Log Information

Both our Site and CookieFirst record data through server log files. This information may include:

• Your consent status and consent changes
• Anonymised IP address
• Browser and device details
• Date and time of access
• Page URL related to your consent choices
• Approximate location of your device
• Unique visitor identifier (UUID)

Sharing and Disclosure of Your Data

We will not sell, rent, or otherwise share your personal information with third parties unless:

• You give explicit permission
• We are legally obligated to do so
• It is necessary to enforce our Terms of Use

Data Protection and Security

While no method of transmission over the internet is entirely secure, we implement reasonable and suitable technical measures to protect your personal data from unauthorized access or disclosure.

However, by using our Site, you acknowledge that the transmission of data is at your own risk. We are not responsible for data breaches caused by third-party actions, such as hacking, or technical errors beyond our control.

We will not transfer your data outside the European Economic Area (EEA) unless you give prior consent and the destination ensures adequate data protection.

External Links

Our Site may contain links to external websites or resources managed by third parties. These sites are not covered by this Privacy Policy, and we have no control over their content. We are not liable for any damage or loss arising from your use of these third-party sites or the information you provide to them.

Your Right to Access

You are entitled to request a copy of the personal data we hold about you under the Data Protection Act 1998. To make such a request, please contact us using the information provided below.

Requesting Data Deletion

If you wish to have your personal information removed from our records, please get in touch using the contact methods listed below.

Updates to This Policy

We may revise this Privacy Policy at any time. Updates will be posted on this page, and we encourage you to review it regularly. By continuing to use our Site, you agree to be bound by the latest version of the Privacy Policy in effect at that time.

Contacting Us

If you have any questions or would like to exercise your rights under this Privacy Policy, please reach out to us using the contact details below: